Contact Us

You can easily reach a loan counselor, customer service representative, or other key CMS resource via phone, mail, or email. Simply choose the method that works best for you.

Phone

800.561.4567
Monday through Thursday 5:00 a.m. to 6:00 p.m. Pacific Time
Friday 5:00 a.m. to 5:00 p.m. Pacific Time
Saturday 6:00 a.m. to 10:00 a.m. Pacific Time

  • General Loan Questions
  • Escrow Questions
  • Insurance Policy Questions
  • Insurance Claims
  • Payoff Questions
  • Property Tax Questions
  • Inquiries and Complaints

888.788.7306
Monday through Thursday 5:00 a.m. to 9:00 p.m. Pacific Time
Friday 5:00 a.m. to 5:00 p.m. Pacific Time

Loan Servicing representatives are also available most weekends on Saturday 6:00 a.m. to 10:00 a.m. Pacific Time

866.874.5860
Monday through Friday 7:00 a.m. to 6:00 p.m. Pacific Time

888.507.6489
Monday through Friday 7:00 a.m. to 5:00 p.m. Pacific Time

Relationship Manager Toll Free Number:
866.288.5922

Relationship Manager General Email Box:
relationshipmanager@carringtonms.com

Relationship Manager General Efax Number: 949.266.9685

Relationship Manager Corporate Physical & Mailing Address:
Carrington Mortgage Services, LLC
1610 E. Saint Andrew Place, Suite B-150
Santa Ana, CA 92705

Relationship Manager Business Hours:
Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time

For questions regarding Mediation, please contact mediationoutcomereport@carringtonms.com
or call the Mediation Hotline at 866.374.4018
Hours: 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday

For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Veterans Connection 888.879.3711.
Hours: 7:00 a.m. to 5:00 p.m. Pacific Time Monday through Friday
E-mail: veteransconnection@carringtonms.com

877.267.4051
Monday through Friday 6:00 a.m. to 5:00 p.m. Pacific Time

Carrington Property Services 888.267.2449
24 hour Automated Attendant

Mail

Carrington Mortgage Services, LLC
Attention: Payment Processing
P.O. Box 79001
Phoenix, AZ 85062-9001

Please include your loan number or
property address on your check.

Please send written correspondence
including inquiries and complaints
about your mortgage to:

Carrington Mortgage Services, LLC
Attention: Customer Service
P.O. Box 54285
Irvine, CA 92619-4285

Or Fax to 800.486.5134

Please include your loan number on
all pages of correspondence.



Phone / Internet

866.735.4867
Monday through Friday 7:00 a.m. to 8:00 p.m. Central Time


Or visit www.IMCovered.com\Carrington

Mail / Fax

Carrington Mortgage Services, LLC
ISAOA / ATIMA
P.O. Box 692408
San Antonio, TX 78269-2408

Or Fax to 866.493.1441

Please include your loan number on
all pages of correspondence.


Phone

866.565.8180
Monday through Friday 7:00 a.m. to 4:00 p.m. Pacific Time

Mail

Carrington Mortgage Services, LLC
P.O. Box 2505
Covina, CA 91722

Or Fax to 626.667.6419

Please include your loan number on
all pages of correspondence.


You will need to log into your Account to Email Us. Login to your Account

  Phone: 866.874.5017
  Fax: 949.517.7129
  Email: advocates@carringtonms.com

  Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time

If you are dissatisfied with the resolution of an issue or with the service you received from CMS, click below for information about CMS' Customer Advocacy Group.

http://www.carringtonms.com/webapps/cms/bestPractices.do#resolveIssues

The Collateral Preservation Department is responsible for ensuring vacant & abandoned properties serviced by CMS are quickly secured and remain protected during the default, foreclosure, and REO process. Feel free to contact us regarding; City Code Violations, Vacant Property Registration, Blighted or Damaged Properties, or any other property preservation issue.

Our hours of operation: Mon.-Fri. 7:00 a.m. - 4:00 p.m. If there is no one available to take your call please leave us a message and we will get back with you within 24 hours. Or you can send us an email at default_coll_preserv@carringtonms.com

888-507-6480
For inquiry regarding property issues on CMS managed homes.